1. Returns Eligibility

We accept returns on most items within 7 days of delivery, provided they meet the following conditions:

• The item is unused, unopened, and in its original packaging
• The item is not listed as non-returnable (see exclusions below)
• You have proof of purchase (order number or receipt)

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used beauty cosmetics or skincare products
• Personal care items for babies once opened
• Earrings or pierced jewellery (due to hygiene regulations)

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

We will offer a replacement or full refund, depending on the situation.

4. Refunds

Once your return is received and inspected, we will notify you of the status. If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank

Shipping fees (if any) are non-refundable, unless the return is due to our error.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect
• We recommend using a trackable shipping service or purchasing shipping insurance

6. How to Initiate a Return

Please email us at support@mayashop.in with your order details and reason for return. We’ll guide you through the process.